English Chain Direct - buy chains, padlocks online
FREE Delivery (Orders over £60)
Sales 01483 239733
(Mon-Fri 8.30-5pm)

Terms & Conditions

It is important that you read these Terms & Conditions carefully before placing your order as this constitutes the contract between us when you use our website in any way or buy goods from our website and you are agreeing to be bound by them.

We reserve the right to change the terms listed here.  Should we do so, the terms on this website on the day you place your order are those which will apply to your order.

English Chain Direct is the internet trading site of English Chain Co. Ltd.

We trade from:-

Chain House
Brighton Road


Our Registered Office is:-

Unit 1
Harleston Street
S4 7QB


Our Company Registration No. is:- 00427960

Our VAT Registration No. is:- GB 232 3325 05 

Your Status

By placing any order through our site you warrant that you are at least 18 years of age and are legally capable of entering into a binding contract.  In addition, that all information you provide is complete, true and accurate.

Your Order

Your order is placed as soon as you click the submit button at the end of the checkout sequence.

You will receive by email an order acknowledgement.  This does not constitute an order acceptance, it is a means of us confirming to you that we have received your order.

We will make every effort to comply with the detail of any order, but if, due to circumstances beyond our control we are unable to meet all requirements, no claim can be made upon us.

If we are unable to accept your order for any reason we will contact you as soon as possible.

Our working hours are Monday – Friday  8.30 a.m. – 5.00 p.m.

If you have any problems placing your order online please call us on 01483 239733.

The Contract

The contract is created when the goods have been paid for in full and your order has been despatched to you.

Cancellation or Amendment

Orders placed before 12 noon will be packed and despatched to you that day and once the products have been given to our carrier and left our premises we are unable to recall them.  Therefore we will need to know as fast as possible should you wish to cancel your order. 

Please call us on 01483 239733 as quickly as possible.  Should you need to phone us out of office hours (8.30 a.m. – 5.00 p.m. Monday to Friday) please leave a message on our telephone system and we will call you back as soon as we can.

If we have not already despatched your order we will cancel it and issue a refund to the debit card/credit card you used.  We will do this as soon as possible and within 14 days of your cancellation.


We aim to deliver in 2-3 working days and make every effort to ensure you receive your goods within this time.  Frequently you may receive your order the following day.

We always use accredited carriers to try to provide the most secure and reliable service for you.  We do our utmost to ensure your goods arrive on time and when you need them.  However this cannot be guaranteed.  You must inform us within 7 working days after you placed your order if your goods have not arrived.

Goods will not be treated as lost until we have completed a full investigation with our carrier.

Please be aware that our carriers will need an authorised signature when they deliver your order so you must ensure that someone is present to accept the delivery.  We cannot be liable for missing items if the goods have been signed for by anyone other than an authorised signatory.

Refusal of delivery for any reason will incur a minimum unauthorised return charge of £15.

We are unable to give you a specific day or time when your order will be delivered.

No responsibility can be accepted for any loss, consequential or otherwise arising from failure for any cause to meet any delivery.


We can accept most credit/debit cards. These include Visa Credit, Visa Debit, MasterCard Credit, MasterCard Debit, Visa Electron and Maestro.

Please remember that we can only accept your order when we have received full payment from you.

By using a credit/debit card to pay for your order you confirm that the credit card being used is yours or that you are authorised to use it.

All credit/debit card holders are subject to validation checks and authorisation by the card issuer.  Should the card issuer refuse to authorise the payment we will be unable to accept your order.  We are not liable to inform you of a refusal and cannot be held liable for the products not being delivered to you.


All prices quoted on this website are in pounds sterling and are inclusive of VAT.

Circumstances Outside our Control

Sometimes events occur which are completely out of our control and we cannot be held legally responsible if they affect your order.  These may be things like strikes, bad weather for road transport, power failures, IT problems, fire, floods or any circumstances which are out of our control. 

Risk & Title

All products will be at your risk from the time of delivery.  Ownership will be passed to you when we have received full payment and the goods have been despatched. 

Faulty Goods

Please call us on 01483 239733 or email us on websales@englishchain.co.uk within 24 hours of delivery if you believe the products you have received are faulty.

We must be given the opportunity to inspect the products and investigate any complaint.  Having inspected the goods and if we deem them to be faulty, liability is limited to replacement or credit of the goods.

If, after inspection, we deem the goods are not faulty, have been used, or are not in their original condition in any way you will not be refunded.

We will not be liable for any economic losses including without limitation loss of revenues, profits, business or anticipated savings or contracts or loss of goodwill or reputation or any special or indirect losses suffered or incurred as a result of a faulty product.


You must contact us on 01483 239733 or email websales@englishchain.co.uk as soon as possible.
You will be responsible for returning the goods to us and will have to pay the cost.

Please note that a high proportion of our chain will have been cut specifically for your order and will therefore be non-returnable.  Where this applies it is clearly stated on all our individual product information.  You must therefore be sure that this is the correct chain and size for your requirement.

We can only accept product returns when they are in the condition in which they left us, unused  and in their original packaging.  We cannot accept any returns of orders if you have not notified us in advance.  We recommend using a recorded delivery for a return as we cannot be liable for any goods sent by you.

If, after inspection, we deem the goods are not faulty, have been used, or are not in their original condition in any way you will not be refunded.

However, if this is not the case we will make a refund to the credit/debit card used for the purchase as soon as possible and within 14 days.  

Product Specifications

Throughout our website we have made every effort to ensure all information, measurements and descriptions given are correct.  However, information should be viewed as for guidance purposes only and English Chain Co. Ltd. cannot accept liability for accuracy or content.  Visitors who rely on this information do so at their own risk.

We have tried to display as accurately as possible the appearances, colours or finishes of our products, however this is for guidance purposes only.  The product images should not be viewed as an accurate representation of the actual product. 

Many of our products are not precision made products and therefore you must allow for a degree of tolerance in measurements.  All sizes specified have a commercial tolerance and therefore may not be 100% accurate.
Product images are for illustrative purposes only and do not represent in any way the actual size of any product.


All goods are subject to being available and although we hold high stocks, should we have insufficient to supply your order we will try to contact you using the information with which you have supplied us.  


You agree fully to indemnify, defend and hold us, our directors, employees and suppliers harmless immediately on demand from and against all claims, liability, damages, losses costs and expenses, including reasonable legal fees arising out of any breach of these Terms & Conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing this website.



FREE Delivery

Delivery is FREE if you order products to the value of over £60 (excluding carriage) for delivery to Mainland UK.  Please refer to the yellow area on our delivery charges map.

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Why buy from us

Great reputation, great service, great quality, with real people to help when you need us. 

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  • Competitive Pricing
  • FREE Delivery
  • Great Customer Service
  • Help if you need it