English Chain Direct - buy chains, padlocks online
FREE Delivery (Orders over £60)
Sales 01483 239733
(Mon-Fri 8.30am - 4:30pm)


You must contact us on 01483 239733 or email websales@englishchain.co.uk as soon as possible.

You will be responsible for returning the goods to us and will have to pay the cost.

Please note that a high proportion of our chain will have been cut specifically for your order and will therefore be non-returnable.  Where this applies it is clearly stated on all our individual product information.  You must therefore be sure that this is the correct chain and size for your requirement.

We can only accept product returns when they are in the condition in which they left us, unused and in their original packaging.  We cannot accept any returns of orders if you have not notified us in advance.  We recommend using a recorded delivery for a return as we cannot be liable for any goods sent by you.

If, after inspection, we deem the goods are not faulty, have been used, or are not in their original condition in any way you will not be refunded.

However, if this is not the case we will make a refund to the credit/debit card used for the purchase as soon as possible and within 14 days.


FREE Delivery

Delivery is FREE if you order products to the value of over £60 (excluding carriage) for delivery to Mainland UK.  Please refer to the yellow area on our delivery charges map.

> View more details

Why buy from us

Great reputation, great service, great quality, with real people to help when you need us. 

> View more details

  • Competitive Pricing
  • FREE Delivery
  • Great Customer Service
  • Help if you need it